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Your Account

For any questions, concerns or suggestions, please contact us

How do I delete my account?

Deleting your account will permanently lose all your personal settings, performances and the remaining portion of your subscription. You can only delete your account on our website www.acutize.com. You will not be able to delete your account using the Acutize Mobile app for iOS or Android. To delete your account:

  • From the main menu, tap the Profile icon and then select Settings
  • Tap the Delete Account link
  • Choose a reason why you want to delete your account
  • Click the Delete My Account button
  • Click the Confirm button. Your account will be permanently deleted

How do I set or change my Workout Reminder?

Push notifications are pretty cool, huh? They just became infinitely cooler now that Acutize can send you reminders for your next workout.

  • From the main menu, tap the Profile icon and then select Settings
  • Click the Notification link
  • Select your option. You can set a workout reminder for the following day, in 2 days, etc. at the time you prefer

How do I change my email address or personal information?

Email Address

  • From the main menu, tap the Profile icon and then select Settings under Login Information, you will see your email address
    1. To change your email, click Change next to your email
    2. To change your password, click Change Password

Other Personal information

  1. From the main menu, tap the Profile icon and then select Settings
  2. Scroll to the bottom of the page
  3. Click Change Personal Information

How do I change the Skills I want to train?

  1. From the main menu, tap the Profile icon and then select Settings
  2. Tap on Training Goals to review and modify your selections

How do I unlock additional games?

If you have already purchased a Pro plan, you have unlimited access to all our games and exercises, including exclusive training path added regularly. With Free plans, as your overall player level increases so do your chances of unlocking new games. So the higher your player level, the more games you will get access to.

How do I review game instructions?

As your training session upload an exercise, tap (?) at the bottom left of the Game Page to show the tutorial will all the instruction you need.

How do I switch games in my training session?

If you would like to modify which exercises appear in your daily training sessions, you can do so directly from the game page. As your training session upload a game, tap Switch Recommendation; the exercise identified next by our personalized algorithm will be presented to you. At the end of the training session, you can train as much as you want by selecting your exercises directly from the Game List Icon.

Why do certain games not appear in my training session?

Not every games on our suites will be included in your training sessions. Certain games will only appear for specific or advanced training types. However, if you have a Pro subscription, you can access all our games from the Game List and play at any time even if they are not in your training session.

Can I train offline?

You can train anywhere. Once you have downloaded Acutize and logged on, you’ll be able to play your favorite games even without internet connection.